Refund policy

If you’re not satisfied with your purchase, you are eligible for a return within 7 days from the time of delivery or pickup. A 20% restocking fee will apply to all returns from the time item has been shipped out to within the 7-day period. All items must be in their original condition and in its original packaging and must be returned at our Bella Nova store warehouse. Returns will be refunded in the same form of tender as the original transaction. All items will be inspected upon return.

Customer is responsible for the return to warehouse.

To start a return, you can contact us at info@bellanovah.com or call us at (916)354-5400. Please note that returns will need to be sent to the following address: 7407 Watt Ave. Suite 1, North Highlands, CA 95660. 

You can always contact us for any return questions at info@bellanovah.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bellanovah.com.